destinationCRM.com, the online home of CRM magazine, features a great piece by Christopher W. Cabrera, founder, president, and CEO of Xactly Corp, looking at some of the problems of CRM via spreadsheet. What he highlights is while these simple CRM tools do great for keeping track of pre-sale data, they don’t give firms an integrated [...]

Cnet has an article this week pointing out a flaw in Cisco’s Discovery Protocol(CDP), a software protocol associated with a number of VOIP phones. Using a tool called VOIP Hopper, developed by Jason Ostrom at Vigilar, a IT security firm, its possible to use a public VOIP phone located in a lobby or a waiting [...]

Business week is running an article this week looking at a novel strategy that one small business is using to build trust among skeptical customers. Wesabe, a start up in the competitive field of on-line personal finance tools, is looking to assure users that their financial data is safe with the company by giving customers [...]

Last week I talked about what Wired called the Webtwitch phenomena and what it might mean for the incoming work force. Today I’d like to point you towards an article in CIO Magazine that looks at how to practically make use of people’s growing desire to be instantly connected.
The article focuses on Unified Communications, examining [...]

Business week blogger Gene Marks offers an useful rundown of some cheap but reliable technologies that almost any small business owner will find useful. But it’s not just price and reliability that ties these technologies together though, the other thing that they have in common is that all of them help data flow more freely [...]

In this month’s issue of CRM magazine Barton Goldenberg — president of ISM, Inc. a CRM research, market analysis, and consulting firm — offers an insightful examination of a growing demographic he calls the digital client– the generation of under 23 year-olds who have grown up with the Internet at their fingertips and take the [...]