The last few days I’ve been reading through Nassim Nicholas Taleb’s book The Black Swan: The Impact of the Highly Improbable. It’s an absolutely fascinating read, but I bring it up in this post because the lessons of his book have a very clear application to the area of disaster recovery.
Taleb’s basic premise is [...]

There’s a wealth of multimedia data floating out there on the Web these day. Podcasts, videos, webinars, all of these things are supposed to be somehow more engaging to web-surfers than just plain old text. You might be tempted to think that, amidst all this Web 2.0 buzz, the written word is as [...]

The Wall Street Journal ran a special Journal Report section today in collaboration with MITSloan Managment Review. The feature article, How to Tap IT’s Hidden Potential focuses on the metaphorical glass wall that often exists between the IT department and the rest of an organization. Co-authors Amit Basu — Chairman of the SMU Cox school [...]

Lately we’ve been passing an article called “Blind Promises” around the office here at Engage. It’s from the fall 2007 issue of ‘The Partner Channel,’ a magazine for Microsoft Dynamics partners, and it offers some insightful and very succinct wisdom on the problem of reflexive promises.
The problem that author Spider Johnk describes is one I’m [...]

CRM magazine has an excellent article on strategies to ensure that your sales team is happy with your next (or first) CRM system. As they point out, CRM adoption has been surprisingly low in spite of the very clear benefits it often brings. But in many ways this isn’t surprising considering the dual problems of [...]