This week Gartner, Inc. released it’s latest projections on the global market for Customer Relations Management (CRM) software. The conclusion? In spite of the looming threat of recession CRM spending is looking up, likely to undergo a 14.2% increase from 2007. Gartner’s predictions mean that now both the two major enterprise research firms, Forrester and [...]

With the prospect of a recession looming on the horizon many companies are beginning to tighten their belts and prepare to weather out the lean years. During the last few weeks I’ve been collecting articles that offer some advice on how to cut down on your operating costs without compromising your service or your ability [...]

Web based applications are all the rage these days. Social networking apps, Web based office suites, online Maps, chat clients like Meebo, etc, are winning eyebealls, hearts and minds left and right. It’s not surprising considering all the benefits. Users find it hard to turn down the portability and simplicity of this [...]

CRM news ran a rather skimpy article today on the benefits of single sign-on (SSO) authentication for retailers looking to comply with the PCI credit card processing standards. a member of our team read the article and although intrigued, was fairly puzzled at the author’s position since there really weren’t any details for the [...]

Hackers and data thieves are increasingly focusing their efforts on small business according to an article in Business Week today. Criminals are enticed by how easy it is to break into the often woefully under-secured networks of smaller companies.
There’s no doubt that small business are the low hanging fruit in the hacking world. The article [...]