Hey All! Einstein again…
Never thought I would turn into a road warrior but now I’m day four into an extended business trip.  Today I caught up on email, some reading and thinking about customer service.
Customer Service has changed methods of delivery or attempted delivery many times over the years but has always come back to [...]

We had a good morning in some planning sessions and team building exercises.  The team and I also went into some technical deep dive sessions with our new resident author Philo Janus.  Philo was able to do some outstanding demos on Sharepoint and Business Intelligence  via OCS 2007.Â
But then it was time for some fun.  My first [...]

I’m up in Michigan visiting Engage’s office up here.  We had a long day of planning meetings for Microsoft Dynamics Convergence 2010 and for a few new products we plan on releasing this year.
 

Having been involved with Microsoft Office Communications Server in previous versions, LCS 2005, from a technical and user perspective it is exciting to see the evolution of this product.
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There are plenty of software only commercial and open source products to choose from but none that integrate naturally with the Microsoft Office suite that most [...]

A quick message from Einstein while he is out on the road in Michigan visting team members.

Looking forward to seeing all of you at Microsoft Dynamics Convergence2010 in Atlanta – April 24-27 – Booth #938
Put IT in High Gear – Engage
 –Einstein

AgilePalooza was in Atlanta on February 26, 2010 and it was a great event. There were sessions covering various aspects of what an Agile team is and how to implement Agile practices. Here are the top 5 important Agile principles, as I see them, from AgilePalooza.
1. “Make sure everyone understands what they are doing and [...]

  Hello Everyone,  I’ve started my own corner on Engage’s blog to let you know what I’ve been up to recently, where I’m going and the fun places I’ve been.  2010 is going to be a big year with lots of CRM, Sharepoint and OCS projects and in new vertical markets.   To make sure the [...]