With Microsoft Office Communications Server 2007 R2, you have the ability to forward and route incoming calls a variety of ways. These options will allow you to be more efficient and productive during you busy work day.
Below are some simple instructions for Microsoft Office Communicator 2007 R2 (MOC) to get you going:
From your main MOC window select “Tools” and then “Call-Forwarding Settings…” from the drop down menu. From this main screen you can configure any number of call-forwarding options. As you can see this window is broken up into several easy to understand sections.
Section – “Do the following when I get calls” lets you to define how incoming calls are handled. The options will allow you to customize MOC to meet your business needs.
Section – “Choose an additional number to ring:” lets you define other phone numbers to be contacted. Adding an additional number to ring can be done by clicking the Add button, then Phone number. From the My Phone Numbers screen simply add the desired number.
Your newly added phone numbers can then be configured to also ring when incoming calls are received. Providing you the flexibility needed in today’s business climate.
Now with your call forwarding configured, you have the ability to forward your calls to another device when you know you will be away from your desk. You will be able to take a call on another device while at your desk and even transfer a call to another device while in the middle of a phone conversation.
This blog posting is intended to start you down the road of using Microsoft Office COmmunicator to route and forward your calls.
We recommend contacting Engage, Inc. for any questions on Microsoft Office Communications Server 2007 R2 and its possibilities. Also, please see our events page for upcoming webinars on Microsoft Office Communications Server 2007 R2, Microsoft Dynamics CRM/xRM, Microsoft SharePoint and Business Intelligence.
For more articles on how to use Microsoft Office Communicator, please click HERE