Microsoft Office Communicator Presence Etiquette
With Microsoft Office Communications Server 2007 R2, you have the power and flexibility to become more productive in your daily business life. Use of Microsoft Office Communicator can greatly increase collaboration between co-workers and clients. But, just like anything, too much of a good thing can become overwhelming. How can this be overcome? Etiquette is one simple answer.
A simple BING search on “Microsoft Communicator Etiquette” will give you thousands of hits with tips and tricks to help you use and get the most out of Microsoft Office Communicator (MOC).
Etiquette bullets:
- * Be aware of your contacts’ presence setting and respect it
- * Make the most of your own presence setting
- * Instant messages are best when kept short and to the point
- * Be mindful that responses to your messages may not be immediate
Below are just a few of the presence etiquette features we use at Engage, Inc to improve communications between co-workers and clients.
Presence:
Presence in Microsoft Office Communicator (MOC) is displayed by the “Availability Jellybean.” This Jellybean is a signal to others which tells them how “willing and able” you are to communicate.
Do Not Disturb:
When you are busy with a task, or important project you can set your jellybean to reflect Do Not Disturb by clicking on the drop down arrow on the presence menu.
Setting your status to Do Not Disturb (DnD) is a way to inform others that you are extremely busy. But please note, while in DnD phone calls automatically go to voicemail and IM conversations are rejected.
Away:
Yellow or Away State indicates that you are not able to communicate because you are no longer present at your computer. You are “away.”
This state is set either manually through the presence menu, or automatically when Microsoft Office Communicator (MOC) detects you are away due to lack of activity on your PC. By default, Microsoft Office Communicator (MOC) sets Away after 20 minutes or if you lock your machine.
The default can be changed by selecting Options from the Presence Menu and adjusting your settings.
Other presence settings are “Be right back” and “busy”.
This blog posting is intended to show you a few small examples of Microsoft Office Communicator (MOC) etiquette.
We would recommend contacting Engage, Inc for any questions on OCS and its possibilities. Also, please see our events page for upcoming webinars on OCS, CRM, xRM, SharePoint and Business Intelligence.
Please go to our YouTube Channelto see the recorded version of our webinar Microsoft Office Communications – An Introduction with Scott Barr
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