CSI: Engage
This article is based on a true story.
Troubleshooting intermittent technical issues in general is much like a criminal investigation. Interestingly enough both require careful observation, listening, experience, inquiry, etc.

Engage has been working with Microsoft Dynamics CRM beginning with its initial release. When the CRM 4.0 product came onto the scene, however, we’ve been working hard to use it as an ‘Xrm’ platform or ‘Extended Relationship Management’ platform.
Whether in a Healthcare, Distribution, Retail or other industry, one thing we have consistently found common across [...]

With the prospect of a recession looming on the horizon many companies are beginning to tighten their belts and prepare to weather out the lean years. During the last few weeks I’ve been collecting articles that offer some advice on how to cut down on your operating costs without compromising your service or your ability [...]

Close your eyes for a moment and visualize your company as a group of people. Each person represents one department. Each person, while not necessarily building the specific product that your business produces, contributes in some way to the finished product.