Business week blogger Gene Marks offers an useful rundown of some cheap but reliable technologies that almost any small business owner will find useful. But it’s not just price and reliability that ties these technologies together though, the other thing that they have in common is that all of them help data flow more freely [...]

In this month’s issue of CRM magazine Barton Goldenberg — president of ISM, Inc. a CRM research, market analysis, and consulting firm — offers an insightful examination of a growing demographic he calls the digital client– the generation of under 23 year-olds who have grown up with the Internet at their fingertips and take the [...]

The past few weeks I have been traveling around the country (with stops in New York City, Chicago, Atlanta, San Francisco and Washington, DC) speaking to audiences about the wonderful world of open and unified communications at the invitation of Siemens Communications as part of its VoiceCon speaking tour and related activities.
Although my presentations [...]

Whilst at a global analyst conference this week in London, England I had the opportunity to sit down with a number of premier analysts covering this space. I was impressed with the diversity many of the analysts demonstrated not only in their keen understanding of how the market is evolving, but also in the [...]

Close your eyes for a moment and visualize your company as a group of people. Each person represents one department. Each person, while not necessarily building the specific product that your business produces, contributes in some way to the finished product.