For the last few weeks we’ve been talking internally a lot about implicit content, that is the trail of information that internet users leave behind as they browse the web, information about preferences, clicking habits, needs, etc. Here at Engage we’ve been working on a couple of white papers about the role the Internet is playing [...]

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Microsoft Dynamics CRM 4.0 Quick Find is a great feature which allows you to quickly search for records without the need to use Advanced Find. However, Quick Find lacks in the ability to modify the filter. For example, Quick Find will only search for active records. For some entities this may be OK but often when searching for [...]

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Over the past several years I have to say that rarely (if ever) have I seen a portfolio of products as capable of helping transform industries as that which I see today.  From visualization tools to collaboration platforms to IP communications and automated workflows - it’s all there in some form or fashion. 

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Our feet our sore, and our backs ache, but we’ve survived the first day of HIMSS. And what a day it was. Even with four hours to explore the show floor between periods of assigned booth duty, we didn’t even get a chance to go to the North Hall. That will have to be one of tomorrow’s goal.

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Unified Communications (UC) has been such an abstract concept to try to explain.  Much of it is about speeding specific business processes, so talking about it in a vacuum can be nearly impossible. Which is why we’re getting such a kick out of this video that Microsoft put out a few years ago for its UC solutions. [...]

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Engage has been working with Microsoft Dynamics CRM beginning with its initial release. When the CRM 4.0 product came onto the scene, however, we’ve been working hard to use it as an ‘Xrm’ platform or ‘Extended Relationship Management’ platform.

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It’s that time of year again when all of us in the Microsoft Dynamics community join together in peace and harmony for our annual ‘lovefest’ - the Convergence Show.  This year the show rolls into New Orleans and I doubt the French Quarter will ever be quite the same.  Nothing like a few thousand of [...]

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For years analysts have criticized Microsoft for being behind the times when it comes to online services and software. But the dominant players in the market like google and Salesforce better not get complacent. Over the course of this fall Microsoft has gone a long way to catching up to some of the initial leaders [...]

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Is mass marketing soon to go the way of the dodo? That’s what CRM magazine suggests in a recent online article entitled The End of Mass Marketing. Author Georgia Hanias, founder, Cyrano Media looks at the world of mobile telecommunication to explore the issue, telling the story of Telenor SONOFON, a Danish phone company [...]

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