With the recent reports out from Forrester Wave and Gartner, Microsoft Dynamics CRM is positioned as a strong market leader of CRM suites for the ability to execute, completeness of vision, current offering and market presence.  This is the case for the SMB to the mid-size and on to the large organizations.
The Forrester Wave research examined [...]

Like a mountain in the Black Hills of South Dakota so many years ago, the face of healthcare information technology in the United States is on the precipice of about a $20 billion dollar facelift that will forever change the face of EHR (electronic health record). As has been well publicized, “The American Recovery and [...]

How fondly does an entire generation of folks remember seeing Laura Ingalls running down that grassy hill in the opening credits of Little House on the Prairie. No longer are we living in the age of Little House on the Prairie where a region’s healthcare services are provided by someone like Doc Baker who [...]

For the last few weeks we’ve been talking internally a lot about implicit content, that is the trail of information that internet users leave behind as they browse the web, information about preferences, clicking habits, needs, etc. Here at Engage we’ve been working on a couple of white papers about the role the Internet is playing [...]

Microsoft Dynamics CRM 4.0 Quick Find is a great feature which allows you to quickly search for records without the need to use Advanced Find. However, Quick Find lacks in the ability to modify the filter. For example, Quick Find will only search for active records. For some entities this may be OK but often when searching for [...]

Over the past several years I have to say that rarely (if ever) have I seen a portfolio of products as capable of helping transform industries as that which I see today.  From visualization tools to collaboration platforms to IP communications and automated workflows – it’s all there in some form or fashion.Â
Taking that notion and [...]

Our feet our sore, and our backs ache, but we’ve survived the first day of HIMSS. And what a day it was. Even with four hours to explore the show floor between periods of assigned booth duty, we didn’t even get a chance to go to the North Hall. That will have to be one of tomorrow’s goal.
The [...]

Unified Communications (UC) has been such an abstract concept to try to explain.  Much of it is about speeding specific business processes, so talking about it in a vacuum can be nearly impossible. Which is why we’re getting such a kick out of this video that Microsoft put out a few years ago for its UC solutions. [...]

Engage has been working with Microsoft Dynamics CRM beginning with its initial release. When the CRM 4.0 product came onto the scene, however, we’ve been working hard to use it as an ‘Xrm’ platform or ‘Extended Relationship Management’ platform.
Whether in a Healthcare, Distribution, Retail or other industry, one thing we have consistently found common across [...]

It’s that time of year again when all of us in the Microsoft Dynamics community join together in peace and harmony for our annual ‘lovefest’ – the Convergence Show.  This year the show rolls into New Orleans and I doubt the French Quarter will ever be quite the same.  Nothing like a few thousand of [...]